Refund Policy

Sole Proprietor Storozhuk Mariia Viktorivna, EDRPOU code 3384606386, who sells goods through the online store forbrainua.com.ua, establishes the following procedure for the return of goods and monetary funds.

 

These Terms are prepared in accordance with the requirements of the Law of Ukraine “On Consumer Rights Protection” (Articles 8, 9), the Civil Code of Ukraine (Articles 655, 698–709), the Law of Ukraine “On Electronic Commerce”, and Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994.

  1. Right to Return Goods of Proper Quality

The Buyer has the right to return or exchange goods of proper quality within 14 calendar days, excluding the day of receipt (Article 9 of the Law of Ukraine “On Consumer Rights Protection”).

Return is possible provided that:

  • the goods have not been used and show no signs of use;
  • their original appearance and consumer properties are preserved;
  • the complete set is preserved (cables, ear cushions, accessories);
  • the integrity of the packaging is not damaged, and all seals, labels, and protective films are preserved;
  • a payment document confirming the purchase is available (receipt, statement).

 

  1. Return of Goods of Improper Quality

If defects or a manufacturing fault are detected in the goods within the установленный warranty period, the Buyer has the right to:

  • free elimination of defects (repair);
  • replacement of the goods with the same or an equivalent item;
  • a proportional reduction in price;
  • termination of the contract and refund of the paid amount (Article 8 of the Law of Ukraine “On Consumer Rights Protection”).

 

To confirm the presence of a defect, the Seller has the right to appoint an expert examination or contact an authorized service center.

 

  1. Procedure and Method of Refund

After receiving the returned goods and checking their condition, the Seller refunds the funds as soon as possible, but no later than within 7 calendar days.

Important regarding the refund method:

  • If the goods were paid for by card on the website or via a POS terminal, the refund is made exclusively to the same card from which the payment was made.
  • If the payment was made via bank details (IBAN), the refund is made to the Buyer’s bank account.
  • Cash refunds for goods paid for by non-cash methods are prohibited.

 

  1. Specifics of Returns for “Installment Payment” or Consumer Credit

When using bank installment programs (“Installment Payment”, “Instant Installment”, etc.), the following rules apply:

  • Prohibition of cash refunds: Refunds for goods purchased on credit or installment are made exclusively to the Buyer’s credit account with the bank that issued the credit. Cash refunds for such goods are not permitted.
  • Procedure: After the Seller actually receives the goods and confirms the grounds for return, the Seller initiates the procedure for canceling the credit agreement in the banking system.
  • Fees: The issue of refunding bank fees paid by the Buyer for the use of credit is governed by the terms of the agreement between the Buyer and the Bank. The Seller refunds the amount equal to the actual cost of the goods.

 

  1. Delivery Costs
  • In the case of returning goods of proper quality (did not fit in color, shape, etc.), all delivery costs are borne by the Buyer.
  • In the case of returning goods of improper quality (manufacturing defect, non-compliance with specifications), delivery costs are compensated by the Seller.

 

  1. Return Procedure

To initiate a return, the Buyer must:

  1. Contact the Seller by phone number or email address specified on the website.
  2. Send the goods via a delivery service (for example, “Nova Poshta”) to the details agreed with the manager.
  3. Provide a copy of the receipt (or payment confirmation) and a completed return application.

 

  1. Grounds for Refusal

The Seller has the right to refuse a return if:

  • the 14-day period has expired;
  • the goods have mechanical damage, scratches, or signs of use;
  • the integrity of single-use blister packaging is violated (if opening the packaging resulted in the loss of the original appearance);
  • the goods were manufactured according to the Buyer’s individual order.